Mediation is defined as an attempt by a neutral third party to resolve a conflict by facilitating communication and offering suggestions; a method of resolving conflict in which a neutral third party is asked to help the two (2) parties reach an agreement.
Moreover, Mediation refers to a structured dispute resolution process where an impartial third party, called "mediator", meets with disputants in an effort to identify the issues, explore options and clarify goals. The Mediator facilitates face-to-face meetings of the parties to assist them in reaching a mutually-acceptable agreement. Parties reach agreement freely, voluntarily and on the basis of informed consent. Mediation is assisted negotiation. As the "process expert," the mediator helps the parties negotiate efficiently and effectively an attempt by a neutral third party to resolve a conflict by facilitating communication and offering suggestions.