Glossary / Lexicon

Case Management refer to the procedure for collecting, recording, organizing, and perserving investigative information. It is the overall process involved in maintaining the optimal functioning of clients; comprises all of the professional activities beyond direct counseling skills that are needed to make the professional helping relationship successful, which includes: documentation ; consultation, supervision, and collaboration ; communicating with stakeholders; business-related activities ; and caseload management. One of the eight (8) core areas of knowledge and skills.