Critical incidents refer to situations that arise in a job, with which a competent worker must be able to cope. It is a method of performance appraisal in which the supervisor records employee behaviors that were observed on the job and rates the employee on the basis of that record.

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Critical Incident Technique at psychology-glossary.com■■■■■
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BOS at psychology-glossary.com■■■■■
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Behavioral observation scales at psychology-glossary.com■■■■■
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Forced-choice rating scale at psychology-glossary.com■■■■■
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Time sampling at psychology-glossary.com■■■■
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