Mediation is defined as an attempt by a neutral third party to resolve a conflict by facilitating communication and offering suggestions; a method of resolving conflict in which a neutral third party is asked to help the two (2) parties reach an agreement.

Moreover, Mediation refers to a structured dispute resolution process where an impartial third party, called "mediator", meets with disputants in an effort to identify the issues, explore options and clarify goals . The Mediator facilitates face-to-face meetings of the parties to assist them in reaching a mutually-acceptable agreement. Parties reach agreement freely, voluntarily and on the basis of informed consent . Mediation is assisted negotiation . As the "process expert," the mediator helps the parties negotiate efficiently and effectively an attempt by a neutral third party to resolve a conflict by facilitating communication and offering suggestions.

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