Glossary / Lexicon

Decisions are generally the choices made around problem areas in organizations , which include: (1) Programmed decisions -the same type of decisions made regularly;. (2) Non-programmed decisions - decisions for which there are no previous case and examples to follow;. (3) Top-down decisions- are those made at senior levels in the company/organization; and (4) Empowered decisions - are those made at the lowest levels at which decisions can be made.