Glossary / Lexicon

Job crafting is defined as the informal changes that employees make in their jobs.

"Job crafting" is a term used in positive psychology and organizational behavior to describe the process by which employees actively shape and redefine their jobs to better align with their personal goals, values, and interests. Job crafting involves making intentional changes to one's job tasks, relationships, and perceptions, with the goal of enhancing job satisfaction, engagement, and meaning.

Here are some examples of how job crafting might look in practice:

1. A customer service representative might craft their job by taking on additional responsibilities that allow them to interact with customers in a more positive and helpful way. For example, they might start sending follow-up emails to customers to ensure their issues have been resolved, or develop training materials to help new employees learn how to provide excellent customer service.

2. A software developer might craft their job by seeking out opportunities to work on projects that align with their personal interests and career goals. For example, they might ask to be assigned to a project that involves developing software for a social cause they care about, or take on a leadership role in a project to gain more experience managing a team.

3. A healthcare provider might craft their job by finding ways to incorporate more opportunities for connection and empathy with patients. For example, they might spend more time talking with patients and their families, or find ways to personalize their care by bringing in elements of the patient's culture or background.

Overall, job crafting is a proactive approach to improving one's work experience, and can be a powerful tool for increasing job satisfaction and engagement. By making intentional changes to their jobs, employees can shape their work environments to better suit their personal goals and values, and ultimately lead more fulfilling and meaningful lives both on and off the job.